General Terms and Conditions (GTC)
Xeltrik Hosting
1 Provider and Scope
(1) The provider of the services is:
Hans Jürgen Jelen
Bokelholm, Bokeler Straße 5
24802 Emkendorf
Germany
– hereinafter referred to as “Xeltrik Hosting” –
(2) These General Terms and Conditions apply to all contracts between Xeltrik Hosting and its customers regarding the provision of server and hosting services, in particular game servers, virtual root/KVM servers, dedicated servers, domains, and additional services.
(3) A “consumer” is any natural person pursuant to Section 13 of the German Civil Code (BGB). An “entrepreneur” is any natural or legal person pursuant to Section 14 BGB.
(4) The contract language is English.
2 Registration and Customer Information
(1) Use of the services requires prior registration. The customer is obliged to provide complete and truthful information, in particular name, address, and date of birth.
(2) Providing incorrect or incomplete information constitutes a material breach of contract.
(3) Xeltrik Hosting is entitled to request proof of identity or age and to suspend services until verification has been completed.
(4) Customers under the age of 14 are excluded from using the services. Minors aged 14 and above may only use the services with the consent of their legal guardians.
3 Contract Conclusion and Service Commencement
(1) The presentation of services does not constitute a legally binding offer. The contract is concluded upon completion of the order process and acceptance by Xeltrik Hosting.
(2) Services are generally provisioned within 2–6 hours, at the latest after receipt of payment or sufficient account balance.
4 Contract Terms
(1) The following contract terms are available:
- 10 days
- 1 month
- 3 months (quarterly)
- 6 months (semi-annual)
- 12 months (annual)
(2) Game servers and root/KVM servers may be booked with all available contract terms.
(3) Dedicated servers have a minimum contract term of one (1) month.
5 Termination and Automatic Renewal
(1) The customer may terminate the contract at any time.
Termination must be made no later than one (1) calendar day before the end of the respective contract term.
(2) Termination does not take effect immediately but always at the end of the current contract term.
Until then, the service will continue to operate without restriction.
(3) If no timely termination is made, the contract shall automatically renew for the originally agreed contract term.
(4) No refunds shall be granted for unused remaining periods after termination.
(5) The right to terminate for good cause with immediate effect remains unaffected.
6 Prices and Payment
(1) Services are billed in advance for the respective contract term.
(2) In the event of late payment, Xeltrik Hosting is entitled to suspend services and delete them after a reasonable grace period.
7 Right of Withdrawal for Consumers
(1) Consumers have the right to withdraw from the contract within fourteen (14) days from the date of contract conclusion without stating reasons.
(2) If the service begins during the withdrawal period, the customer shall pay reasonable compensation for the services provided up to the time of withdrawal.
(3) The right of withdrawal expires if:
- the service has been fully performed, and
- the customer has expressly consented to the commencement of the service before expiry of the withdrawal period, and
- the customer has confirmed that they are aware that their right of withdrawal expires upon full performance of the contract (Section 356 (4) BGB).
8 Responsibility for Servers
(1) Customers using root, KVM, or dedicated servers are granted full administrative access.
(2) The customer is solely responsible for content, security, updates, backups, and lawful use of the services.
9 Prohibited Use
(1) Any unlawful use of the services is strictly prohibited.
(2) In particular, the following are prohibited:
- DDoS attacks, hacking, malware
- spam, phishing, botnets
- copyright infringements
- pornographic or youth-endangering content
- criminal content, in particular pursuant to Sections 184b and 184c of the German Criminal Code (StGB)
(3) In the event of violations, Xeltrik Hosting is entitled to immediately suspend services or terminate the contract without notice. No refund shall be granted.
10 Availability
(1) There is no entitlement to a specific level of availability (no SLA), unless expressly agreed otherwise.
11 Liability
(1) Xeltrik Hosting shall be liable without limitation in cases of intent, gross negligence, and for damages resulting from injury to life, body, or health.
(2) In cases of slight negligence, Xeltrik Hosting shall only be liable for breaches of essential contractual obligations.
12 Final Provisions
(1) The law of the Federal Republic of Germany shall apply.
(2) The place of jurisdiction shall be the registered office of Xeltrik Hosting, insofar as legally permissible.
(3) Should any provision of these Terms and Conditions be invalid or unenforceable, the remaining provisions shall remain unaffected.
Last updated: 2026